Last updated: May 14, 2026
GetInLine is a queue management tool built for businesses. We collect only what's necessary to run the service. We don't sell data, we don't run ads, and we don't share your information with third parties except where required to operate the product.
Business accounts
When you create a GetInLine account, we collect your email address and password. We use this to authenticate you and send transactional emails (e.g. account-related notices). We do not send marketing emails without your explicit consent.
Customer queue entries
When a customer joins a queue, they provide their name and phone number. This information is stored temporarily to manage their place in line. It is visible to the business operating the queue and is used solely to notify the customer when it's their turn.
Push notification subscriptions
If a customer allows browser push notifications, we store their push subscription token. This is used only to send queue status notifications and is never used for marketing.
Usage data
We collect basic usage metrics such as the number of customers served and average wait times, aggregated at the queue level. This data is used to show analytics to the business owner and improve the service.
Queue entry records (customer name, phone number, ticket number, timestamps) are retained for 90 days after creation to support analytics, then permanently deleted. Business account data is retained for as long as the account is active. You may request deletion of your account and associated data at any time by contacting us.
GetInLine is built on Supabase for database and authentication hosting. Customer and business data is stored on Supabase-managed infrastructure. Supabase's privacy policy governs the handling of data at the infrastructure level. We do not use any advertising networks, analytics trackers, or data brokers.
We use browser local storage to remember a customer's queue session so they can return to their ticket if they close and reopen the page. No cross-site tracking cookies are used. Authentication sessions for business accounts use secure HTTP-only cookies managed by Supabase.
You have the right to access, correct, or delete any personal data we hold about you. Business owners can delete their account and all associated data by contacting us. Customers who joined a queue may request deletion of their record by contacting the business or emailing us directly.
Questions about this policy? Send us a message and we'll get back to you.